Refund Policy

Cancellations

• Order adjustment deadline: You have the flexibility to modify or cancel your order within 6 hours of placing it. This window allows us to process and ship orders efficiently.
• Process for modifying or canceling orders: To modify or cancel your order, please contact our customer support team immediately. You can contact us at support@sualoja.com. Please provide your order number and relevant details to ensure fast and accurate processing.
• Shipped orders: If your order has already been shipped, we will not be able to cancel it directly. In this case, we ask that you receive the package as scheduled, and you can consult our return and exchange policy for further assistance.

Refunds

• To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
• We offer a 100% money back guarantee on all products that are defective or damaged in transit. Simply let us know and we will provide you with a returns address and offer a replacement or refund, whichever you prefer.
• If you are not satisfied with your order, please contact our support and we will do our best to help you.
• Customers will be responsible for paying return shipping costs.

We do not issue refunds if:

• Your order does not arrive due to factors within your control (e.g. providing the wrong delivery address).
• You can submit refund requests within 14 days after the end of the guaranteed delivery period (44 days). You can do this by sending a message to aguacomlimaomg@gmail.com .